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Privacy Policy

Last updated: January 2026

1. Introduction

Savage Wolf Promotions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Savage Wolf Promotions is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at info@savagewolfpromotions.com.

3. Information We Collect

We collect information in the following ways:

Information You Provide

  • Account Information: Name, email address, and password when you create an account
  • Purchase Information: Billing details, payment information (processed securely by Stripe), and ticket purchases
  • Communication: Any messages or enquiries you send to us
  • Profile Information: Optional profile photo and preferences

Information Collected Automatically

  • Device Information: Browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns
  • IP Address: Your internet protocol address for security and analytics
  • Cookies: As described in our Cookie Policy

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contract: To provide you with tickets and services you've purchased
  • Legitimate Interests: To improve our services, prevent fraud, and ensure security
  • Consent: For marketing communications (you can withdraw consent at any time)
  • Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

  • Process ticket purchases and send confirmation emails
  • Provide customer support and respond to enquiries
  • Send important updates about events you've purchased tickets for
  • Improve and personalise your experience on our website
  • Detect and prevent fraud and security threats
  • Comply with legal obligations
  • Send marketing communications (with your consent)

6. Data Sharing

We may share your data with:

  • Payment Processors: Stripe, to securely process payments
  • Email Services: To send transactional and marketing emails
  • Hosting Providers: To store and serve our website
  • Legal Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

7. Your Rights Under UK GDPR

You have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise these rights, please contact us at info@savagewolfpromotions.com. We will respond within one month.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. For ticket purchases, we retain transaction records for 7 years for tax and legal purposes. Account data is retained until you request deletion.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us immediately.

12. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

For any questions about this Privacy Policy or to exercise your data rights:

Email: info@savagewolfpromotions.com

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